Shop With Confidence
100% Guarantee & Easy Return
We want you to be happy with your Recreation Outfitter experience. If you are not satisfied with the service you receive, please contact us immediately and we will remedy the situation. When your order arrives, inspect it carefully to confirm the product meets your satisfaction. If for any reason it does not, we will gladly exchange it, or you may return it for your money back! For more information, see our return policy.
Free & Fast Shipping
We offer FREE shipping on marked orders to anywhere in the contiguous United States. Expedited shipping options are also available during checkout. Most orders ship the same day if ordered by 1pm PST. Exclusions apply to oversized items, or made-to-order items For more information, view our shipping rates.
Price Match Guarantee
We know that making an investment in your gear involves a number of decisions, including evaluating the best price. The prices you see listed on our website are among the most competitive you will find anywhere!
If you find a lower price on an identical product from one of our competitors, you're covered under our Price Match Guarantee. We'll match their price, which means you can enjoy shopping and not worry that you'd be getting a better deal elsewhere! See qualifying details here
Our goal is to make this policy simple and hassle-free. You will find that we respond to your requests quickly and in most cases can approve the price match the same day.
Before making your online purchase, please contact our Customer Service Team at (888) 351-8180 to request a price match. Please provide us with the competitor's website and we will confirm the item qualifies for our Price Match Guarantee.
For more information, view our price match policy.
Shipping & Returns
When Will My Item Arrive?
Once shipped, items usually arrive
within 3–5 business days. If your item or order is large, it may ship via one of our third-party freight carriers, which deliver from semi trucks with lift gates. Freight delivery is much more complicated than standard parcel shipping — you must schedule a drop-off time, be present for the delivery, and move items from the curb to your residence, among other differences. Sound stressful? If you prepare in advance with ourguide to freight delivery, it doesn’t have to be.
We strongly encourage reading the entire freight delivery guide, but here’s aquick snapshot of what you need to be ready for when you order a large package:
Your freight carrier will call you to schedule a delivery window of about 4–8 hours
You’re required to be physically present at the specified delivery location during the scheduled window
Freight shipments are carried in semi trucks, which have lift gates to assist with unloading
Freight deliveries are dropped off at the curb and no further — not up the driveway, not the porch, not the garage, and most definitely not the backyard — so it’s on you to transport packages to their intended locatio
For an easier time hauling items to your home or backyard, arrange for at least 2 helpers to be on standby during your delivery window
You must sign for the shipment to indicate that you’ve accepted the delivery
Again, we recommend reading our entire breakdown of freight delivery so you can become familiar with the process. Trust us when we say that getting caught off guard with the strict requirements of freight delivery can lead to a whole lot of headaches.
This item leaves our warehouse within time frame shown under the add to cart button.
90-Day Returns
Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping. Made to order and special order items not applicable for returns.
Restocking Fee
For items that have been dropshipped from our supplier. A 20% restocking fee will be deducted from any eligible return
EXCEPTIONS: Holiday Trees and Decor are not eligible for return after the corresponding holiday. For instance, a tree purchased on December 10th must be returned before Christmas of that year, even if the 90-day return policy period has not yet expired.
