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Shipping and Delivery

by Marc Bryce 12 May 2020

Easy Shipping

  • UPS Ground - Shipping Rate
  • Flat Rate - for oversized items like billiard tables, patio furniture, or other oversized items.

Marked items receive free shipping, within the continental United States. This excludes Hawaii and Alaska.

All other items are subject to standard carrier charges, or a flat rate shipping fee, which is displayed at check-out.

Easy Shipping applies to continental U.S. locations only.

USA flag

90 Day “No Hassle” Returns

We allow you to return all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred).


Any order may be cancelled before it has entered the shipping phase of processing. Back-orders or in-stock items may be cancelled, as long as it has not been packaged for shipping. Custom Built or Built-To-Order Items Are Not Eligible for cancellation 

Cancellations are only accepted via email, and must be marked before the item has entered the shipping phase. This request may be possible to process, depending on the stage of processing the order is in.

To cancel, email CONTACT@RECREATION-OUTFITTERS.COM to request cancellation. 


Restocking Fee

No eligible return will have any restocking fee deducted from any return or exchange.

Items that are non-refundable and non-returnable

Unfortunately, we cannot accept returns on sale of the following types of items or gift cards.

- Gift Cards

- Patio Heaters

- Gas or Electrical components and accessories

- Items that are subject to government installation and or inspection. Due to liability these types of items cannot be accepted for return, once they have left our warehouse(s).

  • Fireplaces
  • Light Switches
  • Gas Switches
  • Power Switches
  • Electrical Components
  • Patio Heaters of any kind, unless found faulty by a licensed tech, provided by the manufacturer.
Canada Orders

We do not ship items directly to Canada, however we will ship to your desired US-based freight forwarder.
Please call ‪(888) 351-8180 for more information, or refer to the Shipping Specs below.

Shipping Specifications

Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom OR Furniture orders can take approximately 6-8 weeks. Direct shipments are made to continental U.S. locations only. Special provisions apply to shipments to Alaska, Hawaii, and Canada, as outlined below.

Recreation Outfitters does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations, except for Alaska and Hawaii. Shipments to Alaska and Hawaii are not eligible for free shipping, and the customer is responsible for all duties and tariffs on shipments to those states.

We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time.

All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, Recreation Outfitters can not be held responsible for damages that may occur during delivery.

Remote or hard-to-reach areas (example: Martha’s Vineyard, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.

It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. Recreation Outfitters is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

Shipping Outside of the Continental U.S.

All shipments to Alaska and Hawaii are sent via FedEx 2Day, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).

We do not ship items directly to Canada, however we will ship to your desired US-based freight forwarder. We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes. You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to the final destination. Please call (888) 351-8180 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.


Delivery Inspection

Over 99% of deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:

IMPORTANT! You have 48 hours to call us at ‪(888) 351-8180 to report any damage.

If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 48 hours to call us at (888) 351-8180‬ to report the damage.



If you authorize the freight company to leave freight without a signature, Recreation Outfitters cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

If your order ships via freight, please follow these steps:

Step 1 Watch the freight video and print the checklist. Click here to watch the video.

Step 2 Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.

If a pallet(s) or piece(s) is missing:

  • Note this on the delivery receipt before you sign. Example: “Received 4 of 5 pieces”
  • Call us at ‪(888) 351-8180‬ immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.

Step 3 Inspect the packaging for external damage.

If you notice exterior damage:

  • Open the box and inspect for concealed damage before signing the delivery receipt.
    If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call us immediately at (888) 351-8180‬. If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.
  • Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing.

PLEASE NOTE: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

Step 4 If there is no visible external damage, please sign for your freight.

Step 5 Please inspect your items for concealed damage after the driver has left.

IMPORTANT! You have 48 hours to call us at ‪(888) 351-8180‬ to report any damage.

If you have any questions, please feel free to contact us at (888) 351-8180‬.

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